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Key Technical Specifications
- Model: 900CCD
- Brand: Alcatel-Lucent Enterprise
- Platform: OmniPCX Enterprise Communication Server
- Product Type: Call center capacity license
- Primary Use: Inbound contact center agent enablement
- Capacity: 900 CCD agents
- Related Capacity: 260 RSI agents, 180 SIP links in listed package references
- Deployment: Enterprise telephony / contact center environment
- Compatibility: Verify software release and license bind before purchase
- Condition: New Original / New Surplus
- 900CCD
Product Introduction
Alcatel Enterprise 900CCD is an OmniPCX Enterprise call center capacity license used to enable 900 CCD agents on the platform. It belongs to the Alcatel-Lucent Enterprise communications stack and is sold as a software/licensing item rather than a physical hardware module.
This kind of listing matters because contact center buyers need the exact agent count and platform match before they spend money. The main purchase drivers are license capacity, system compatibility, and whether the entitlement is transferable into the installed OmniPCX environment.
Troubleshooting Quick Reference
| Symptom | Possible Cause | Relevance to This Part | Quick Check Method | Recommendation |
|---|---|---|---|---|
| Agent seats do not activate | License not installed, wrong entitlement, or platform mismatch | ✅ High | Check license manager and system entitlement screen | Verify exact 900CCD pack before escalating |
| Agent count lower than expected | Partial license import or wrong bundle | ✅ High | Compare installed entitlements against purchase order | Confirm the full capacity pack was applied |
| Contact center features missing | Software release mismatch | ✅ High | Review OmniPCX release version and feature set | Match license to the installed server release |
| License accepted but agents cannot log in | Configuration or user provisioning issue | ✅ High | Check agent profile, queue assignment, and permissions | Recheck provisioning before blaming the license |
| No change after reinstall | Corrupted import file or wrong key format | ✅ Medium | Re-enter the key and verify import logs | Request a clean license file and retry |
| Only RSI or SIP functions work | Wrong bundle or incomplete capacity package | ✅ Medium | Inspect the exact entitlement line items | Confirm whether the order is CCD-only or a mixed pack |
If you are stuck, contact technical support with photos and diagnostic logs.
Frequently Asked Questions
Q: What is Alcatel Enterprise 900CCD?
A: It is a contact center capacity license for Alcatel-Lucent Enterprise OmniPCX Enterprise, tied to 900 CCD agents. It is not a hardware card.
Q: Is this a physical part?
A: No. This is a software entitlement or license pack. The buyer is paying for capacity activation, not a box you install in a slot.
Q: Why do some listings mention 260 RSI agents and 180 SIP links?
A: Some sellers bundle multiple entitlements in one listing. That does not mean every 900CCD offering includes the same extras, so read the exact license line carefully.
Q: Can I use it on any Alcatel system?
A: No. It must match the installed OmniPCX Enterprise software release and licensing structure. Similar Alcatel platforms are not safe assumptions.
Q: Why is it cheaper than buying from the factory?
A: Usually because it is surplus, brokered, or from an unused deployment. That lowers cost, but you must verify the key is valid and usable on your server.
Q: What should I check before ordering?
A: Confirm the server version, current contact center module, and the exact agent count you need. A one-digit mismatch can leave you short on seats.
Q: Is there any installation risk?
A: The main risk is not electrical; it is licensing and compatibility. A wrong entitlement can waste time, block activation, and force a reissue.
